Can't log in or something looks wrong with your account

Fix common login problems, get past pages that keep asking you to log in, and check balances or activity that look wrong.

Most login problems come from using a different email or phone number than the one you signed up with, or from a mistyped password. If you still can't get in, reset your password at Forgot password. If you're logged in but something looks off, check your Wallet history and Dashboard first.

You can't log in

  1. Open Log in and make sure you're using the email address or phone number you signed up with.
  2. Check your password: Caps Lock, keyboard language, and whether your browser filled in an old saved password.
  3. Still not working? Open Forgot password and request a reset link, then set a new password from that link.
  4. If a reset link doesn't work, request a new one and use the newest link you receive.
  5. Try a different browser, or clear this site's data in your browser, and try again.

A page keeps asking you to log in

Dashboard, Wallet, Profile and the questionnaire are in the signed-in area, so they ask you to log in first. Log in, then open the page again. If it keeps happening, try another browser.

Your balance looks wrong

  • Check which account you're looking at. Your funds can be in different accounts. Open Wallet and use Transfer to move funds to the account you want to use.
  • Check your history. Wallet's transaction history lists your deposits, withdrawals and transfers. Dashboard shows recent activity.
  • Check open orders and positions. Funds tied up in open orders, or used as margin for open futures positions, may not show as available.
  • Check Earn. If you put funds into Simple Earn or Cash Plus, look for them on Earn.

You see activity you don't recognize

  1. Change your password on Profile right away, or reset it if you can't log in.
  2. Go through your Wallet transaction history.
  3. Follow the steps in Keep your account and funds secure.

You can't find a feature

Some products aren't available yet, including a mobile app, copy trading, trading bots, P2P trading, sub-accounts and API trading. See Products Trade Llama doesn't offer yet for the full list and what to use instead.

Getting more help

There's no live chat. Start with the articles in the Help Center. For details about your own account, log in and check your Wallet transaction history and the status shown on your Profile page. If your verification is stuck, see Verification is pending or was rejected.